Corporate Catering FAQ

1. What is included in your catering service?
Anything you may need! From delicious food to décor, and even themed events and customizable menus. We are a full-service caterer and take care of everything needed to make your life easier.

2. What is the difference between full-service and drop-off catering?

Full-service catering includes the whole service: the food, the setup of the food, décor, rental equipment, and staff if needed. Whereas a drop-off catering service means the drivers go to the provided address and drop the food off for the client to take care of the setup and everything else. The great thing is that we offer both options!

3. Do you include cutlery and serving disposables?

Due to the City of Toronto regulations, we do not include them by default, but we can provide them upon request. We offer disposable plates, cutlery, napkins, and serving utensils.

4. How far in advance should I book the catering for my meeting?

The sooner, the better! For any special requests, at least one week before the meeting is held gives us enough time to get the proper ingredients and perfect the recipe for you and your team. If it is an item from our corporate brochure, the latest you can book it is two days before!

5. Is there a minimum order for catering?

There is no minimum quantity for the items in our brochure, unless stated otherwise. However, for special requests, we might have a minimum, which will be mentioned to you when the order is being placed.

6. Can I customize a catering menu?

Absolutely! We love creating different types of food and are more than happy to put together a menu that meets your needs and expectations. Whether you’re looking for a menu inspired by different cultures or have a special dish in mind, we’re always open to creating something unique for your meeting.

7. How is the food served and presented?

Our food is served on ceramic platters or wooden boards for the reception food. Those plates and boards are picked up the following day after the meeting between 12 to 4 PM unless we have discussed a different time. We can also provide them on disposable platters upon request; this may incur an additional charge.

8. Do you provide breakfast catering for early morning meetings?

Absolutely! We can provide breakfast, brunch, lunch, dinner and everything in between!

9. How early can catering be delivered?

As early as you need us to! However, for orders before 6 AM and after 6 PM, an extra charge will apply.

10. What types of corporate events can you accommodate?

Any and all! From meetings to conventions, coffee breaks to celebrations, en Ville’s got it!

11. Which dietary restrictions can you accommodate?

We can accommodate all dietary restrictions.

12. Can I change my guest count after booking?

Yes, of course! However, all the changes must be finalized the day before the event at 1 PM, before our production list closes.

13.  Can I change the menu after booking?

Yes, changes can be made to the menu. However, all changes have to be made by 1 PM the day before, since our production lists close by then.

14. What is your cancellation policy?

Orders can be cancelled at any point before the event. However, if the order is cancelled after 1 PM the day before the event, a cancellation fee will be applied.

15. Do you deliver throughout the GTA?

Yes, we do! We provide catering delivery throughout Toronto and the GTA. The delivery fee depends on the distance travelled.

 

Private Events & Wedding FAQ

1. What kind of events do you cater to?

Any type! We cater to weddings, private parties, celebrations of life, private dinners, among others.

2. Do you offer catering in private properties or only venues?

Of course! We can provide the food wherever you’d like us to.

3. Do you offer international or multicultural cuisine?

Yes, we do. We love curating menus from different cuisines. Our staff come from different backgrounds and can accommodate the type of food you are craving!

4. Do you provide tastings?

Yes, tastings for weddings are included as part of planning your wedding with us.

5. Do you provide staff?

Yes, we can provide servers, chefs, and bartenders for your event.

6. Is your staff Smart Serve certified?

Yes, we have staff members with the proper Smart Serve certification to help with your event.

7. Do you provide plates, cutlery and serving equipment?

Yes, we can provide all the cutlery and serving utensils you require. We have a catalogue that we can provide for you to select the ones that best suit your vision.

8. Do you provide tables, linens, décor or rentals?

Yes, we have equipment available for rent! Tables, chairs, linens, and everything you need to help set up and style your event. Just like with plates and cutlery, we have catalogues for you to choose from, and we can make suggestions too!

9. Do you offer vegetarian, vegan and gluten-free options?

Yes, we do! We accommodate any dietary restrictions and allergies for you and your guests.

10. How do you ensure no cross-contamination?

Our kitchen is set up to help minimize the risk of cross-contamination when preparing meals for guests with dietary restrictions or allergies. Additionally, special requests are communicated to our culinary team in advance so we can take the necessary precautions when preparing and handling the food.

11. How do you present the food?

The food is served in ceramic platters, unless requested otherwise.

12. How far in advance should I book the venue and catering for a wedding?

It depends on your vision! If you have a particular season or a specific venue in mind, the sooner you start planning, the better, especially for summer weddings, which tend to be the busiest time of year! Venue availability can vary quite a bit, and some may have wait lists of one or two years. Once you have your wedding date and venue confirmed, we recommend booking your catering as soon as possible to secure your date and give us plenty of time to plan all the delicious details!

13. How far in advance should I book catering for another type of private event?

Just like with weddings, the sooner you secure your date, the better! We also recommend keeping the season and day of the week in mind, since some dates tend to be busier than others (summer weekends, for example!). For bigger events with hundreds of guests, we recommend reaching out a few months in advance to check our availability.

14. How do you make sure that the food provided is the best option for your clients?

Whenever we have an event, especially a wedding, we like to first meet and talk with our clients to understand their history, preferences, and favourite memories. We have a consultation where we go into depth about their ideas and our recommendations to create a menu that is personal to them and memorable for their guests.

15. Why choose en Ville?

With over 40 years of experience, we pride ourselves on not having a set menu for private events. Instead, we take the time to get to know our clients and customize each menu, so the food becomes part of the experience and reflects the story they want to share.